CFM resolves 97pc telco consumer complaints
Published on: Friday, February 12, 2016
Kuala Lumpur: The Communications and Multimedia Consumer Forum of Malaysia (CFM) managed to resolve over 97 per cent of the 7,326 telecommunications consumer complaints received in 2015.In a statement, CFM said only less than 3.0 per cent of the total complaints were still under investigation.Chairman Megat Ishak Maamunor Rashid said CFM's Complaints and Compliance Management Department worked closely with service providers to ensure all the remaining cases would be solved as per mandated in the General Consumer Code of Practice for the Communications and Multimedia Industry Malaysia (GCC).
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"As a public benefit organisation, CFM will protect the rights of the consumer in Malaysia by continuously monitoring the service delivery of the various service providers and by addressing any breach of the GCC," he added.In 2015, CFM received 7,326 complaints from all over Malaysia, an increase of 6.11 per cent, from the 6,904 complaints lodged in 2014.Stay up-to-date by following Daily Express’s Telegram channel.
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