Mavcom advises Rayani Air's customers to seek chargeback
Published on: Saturday, August 27, 2016
Kuala Lumpur: Rayani Air customers who purchased tickets using credit or debit cards but were not able to fly during the cessation of operations period of the airline, should initiate a chargeback request to recover their monies.In a statement Friday, the Malaysian Aviation Commission (Mavcom) said, the chargeback enquiries were to be made directly to their credit/debit card issuing banks under the category of services not received or a similar one. "As credit/debit card providers may have different terms and conditions on chargeback services, we urge Rayani Air customers to engage with their respective banks as soon as possible.
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"Consumers may also need to submit the necessary documents to their banks to facilitate the chargeback process," Mavcom said.Stay up-to-date by following Daily Express’s Telegram channel.
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