EPF denies claim it deleted member's details
Published on: Thursday, December 01, 2016
PETALING JAYA: The Employees Provident Fund (EPF) has denied claims that it had deliberately deleted details of its members' nominees after a Facebook post alleging that it done so went viral on social media."With regards to the claim by a member over the missing nomination details of his wife, EPF has initiated an immediate investigation into the matter."Both the EPF Kepong branch and the Registration and Support Department at the EPF headquarters found no details of the nominee as mentioned by the member in his Facebook posting," it said in a statement on Wednesday.ADVERTISEMENT EPF said the process of nominating a beneficiary requires members to submit physical documents such as the completed Nomination Form (KWSP 4) and member's identification card."All these details will be scanned and keyed in immediately into the system and the hard copies will be kept in our archives. "In this case, the beneficiary's name was not in the system and upon further checking, we also found no physical documents bearing the name of the member's wife as the member allegedly said was made last year," it said, adding that the form shown on the Facebook posting was a new nomination application as it was dated Nov 29."We have resolved the matter after contacting the member, who has since withdrawn the claim and removed his Facebook post," it said.ADVERTISEMENT EPF added that it was "against its integrity and corporate governance to deliberately delete, amend or alter members' nomination details for any reason as we respect our members' data privacy."EPF explained that it had no benefit in withholding members' savings after they passed away, while accounts that had no nominations were instead classified as "No Nominations".
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"Savings will still be kept under the deceased member's name until his or her next-of-kin stake their claim upon the savings through the current Death Withdrawal and "No Nomination" process and procedures," it said. Earlier, Facebook user Anderson Joseph posted a message on his Facebook account claiming that EPF was deleting its members' nominees names."I always thought it was a myth that EPF will do what those virals talk about, deleting our beneficiary names."I now know it's true, and I'm your living testimony," the message said.Joseph claimed that he did update his beneficiary name last year when he withdrew from his Account 2 for his housing loan but when he checked his wife's name that morning, he discovered that it was missing."Everyone please share this and let all Malaysians know, do update it now and keep the printout!" the message said.He also said he was going to lodge a police report on the incident.In response to the EPF statement, Joseph said he stands firm by his claims although he has removed his Facebook post.On Monday, Balakong assemblyman Eddie Ng also led a team to EPF Kajang to check on the alleged claims when the Facebook post went viral."We have investigated and found that the accusations are not true," he said.Stay up-to-date by following Daily Express’s Telegram channel.
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Ng urged the public to stop sharing the Facebook post to avoid uproar."Your money will not be lost even though you did not name a beneficiary," he said.