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Shock find at Tawau Hospital
Published on: Wednesday, June 20, 2018

Kota Kinabalu: A visit by Sabah Health and People's Well-Being Minister Stephen Wong to the Tawau Hospital on Monday revealed a sad tale of inefficiency kept hidden from the public by the previous Barisan Nasional-led government – there is not even proper filing and storage of patients' records!

"They are not even sufficiently racked. As a result, patient's medical records cannot be classified and managed effectively, resulting in a longer time to trace the patient's medical record.

"I found out this is one of the reasons patients often have to wait for hours to see a doctor.

I cannot accept that a 21st-century hospital is not even equipped with cabinets for files storage purpose, let alone a modern e-filing system," he said, adding that the Warisan-led Government would make sure that the State's medical and hospital services would be improved.

Among first on his priority list is to make sure waiting time is reduced and that patients don't have to wait long in a hot and airless space.

It is understood that the hospital had applied greater storage for the archives room for many years but this was ignored.

Wong, accompanied by the ministry's Permanent Secretary Janet Chee, Assistant Minister in the Chief Minister's Department cum Sri Tanjung Assemblyman Jimmy Wong, Kota Kinabalu MP Chan Foong Hin and his political secretary Phoong Jin Zhe, who is Luyang Assemblyman, visited the hospital for the first time and listened to the briefing from the hospital department.

"When I entered the archives room, I could not believe that it was a file storage room of a hospital.

Not only was the cabinet rack insufficient, the room space was also insufficient.

"The files were simply categorised into boxes and placed in crates. This made it difficult for the staff to look for patient's medical record. They have to take longer time to find relevant files, and sometimes it could not be found.

"This not only delayed the patient's time but worse if it was a life-threatening situation for the patient.

For the personnel concerned, it is a painful and stressful job. This results in deteriorated service quality of hospitals, greater pressure among medical staff and unsatisfactory working environment, which is not acceptable," he said.

Meanwhile, Jimmy Wong, agreed to use his constituency development fund to purchase enough racks so that the hospital can store more files and able to respond urgent needs immediately.

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