Daily Express
Established since 1963
UTC gets over 13,000 visitors in two weeks

Published on: Tuesday, December 31, 2013

Kota Kinabalu: The Urban Transformation Centre (UTC) providing services to those too busy to seek them during the day like renewal of passports has already recorded over 13,000 visitors within two weeks of opening its doors.

The Sabah UTC which houses 37 Federal and State agencies is equipped with a library, clinic, ATM machines, post office, cafeteria and a sundry shop. It is open from 8am to 10pm daily (except public holidays).

Located along Jalan Belia, off Jalan Tunku Abdul Rahman, here, it began operations on Dec. 16.

A 75-year-old retiree, who only wanted to be known as Chin, said the centre was indeed people-friendly and convenient for the public.

"Many people have no time to go about their personal errands due to their busy working schedule. But now, with this facility available, they can come here at night.

"The location is very convenient and there is ample parking space, unlike before, where people had to rush their during lunch break and even getting parking space was very difficult," said Chin, who was accompanied by his wife and daughter.

Another visitor, 22-year-old Cecilya Henry, a bank teller, agreed that the centre is very convenient particularly for those working during the day, adding that the customer service was also excellent.

The Sabah UTC is the fifth such centre in Malaysia and more would be introduced in all major cities in every state. The first was in Melaka which was chosen as the first pilot location.

It provides a centralised one-stop centre as part of the Blue Ocean Strategy to improve the quality of government services through strategic partnerships between the various government agencies and private sectors.

The Sabah UTC has two buildings. One is the 10-storey Menara UTC which has a meeting room. This is also where the post office and 25 government agencies and departments are housed.

The other agencies found here are: Sabah Credit Corporation, Immigration Department, National Registration Department, Land Public Transport Commission, Telekom, Water Department, SME Bank;

Ar-Rahnu, Yayasan Usaha Maju, Road Transportation Department,

Public Complaints Bureau, Land and Survey Department, State Islamic Affairs Department Sabah Foundation, City Hall, Inland Revenue Board, E-Perolehan, Perbadanan Usahawan Nasional Berhad, Majlis Amanah Rakyat

Tekun Malaysia, Amanah Ikhtiar Malaysia, Socso, Jobs Malaysia, Manpower Department and Sabah Job Centre.

The other is the three-storey Wisma UTC where visitors may find the 1Malaysia Clinic, a cafeteria, Kedai Rakyat 1Malaysia, library, a police beat base and the Food Quality and Safety Division.

Here visitors may find the: Federal Agricultural and Marketing Authority Senior Citizens Recreational Centre, Women's Welfare Department

Welfare Department, CafŽ @ Teen National Population and Family Development Board, Welfare Department (Taska)

Sabah Volunteers Centre and Youth and Sports Ministry.

Those wanting more information may contact the Sabah UTC counter line at 088-313155.