When the system in the Road and Transport Department (RTD) was migrated from the old system, Sikap, to the new system, MySikap, renewal services for road taxes and driving licences were no longer made available at post offices.
The upgrade in system, on Nov. 1 2013, had caused anxiety and dissatisfaction among the public during the initial implementation.
However, RTD has carried out measures to tackle the problem such as opening their doors to the public every Saturday until the problems with the new system had been resolved.
When people, in line, were asked about the performance at the RTD headquarters in Jalan Bundusan, the general reply was 'it is now better than when they first changed the system'.
Additionally, there were fewer people in line compared to the long queues during the early stages of implementation.
Two weeks after the implementation of MySikap, RTD Director-General, Datuk Seri Ismail Ahmad, assured the public that the system would run smoothly in December 2013.
He also said that the RTD upgraded their server and CPU in November last year to help with the massive number of transactions being made.