Manggatal Health Clinic set to have e-queue system
Published on: Saturday, August 24, 2019
By: Oliver Voon
The Manggatal Health Clinic is expected to install a new set of “electronic queue management system” in the waiting area of their clinic at Jalan Kokol, for the benefit of their patients some time this year.The clinic was urged to replace the existing system in that clinic as the machine has apparently been out of service for more than a year.
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A patient of the government clinic concerned approached Hotline not too long ago to highlight the inconvenience of not being able to hear the latest queue number being called due to the non-functioning queue system in question.
A spokeswoman for the clinic, when contacted on Aug 21, apologised to its patients for inconvenience.
“We are well aware of this matter and, in fact, we have informed our superiors about it. We hope to hear a favourable news from them very soon,” she added.
She said it has upgraded a few existing air-conditioning units in several rooms of the clinic not too long ago.
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“The last time the machine was seen functioning was about one and a half years ago,” said ROMMY, who spoke on behalf of other patients who have regular appointments there.
He said the staff resorted to screaming their lungs out to get attention of the patients waiting at the lobby.
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“I pity those female staff who was forced to shout the next queue number or the name of the patient several times before getting the attention of the rightful individual,” he added.
He recalled an incident during his quarterly review where a partially deaf patient sought his assistance to look up for his number and name.
“Fortunately, he came early so he managed to get a double digit as compared to my three digit queue number,” he added. Stay up-to-date by following Daily Express’s Telegram channel.
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