Irked by queue- jumping at the Labuan ferry terminal
Published on: Wednesday, September 11, 2019
By: Sohan Das
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LABUAN: Ro-ro ferry operators have been urged to use the “first come, first served” policy in treating their customers.

An Information Department staff here, Roziman, narrated his frustrating experience at the Menumbok ferry terminal last Monday while waiting for his ferry to Labuan.

“My family and I were on the waiting list of the ferry ‘Kimanis’ which was expected to depart from Menumbok at 6pm. 

“There were more than 10 vehicles in the waiting row. Some of us had been waiting from 2pm, but when the ferry was about to depart a Perdana car appeared from nowhere jumped the queue and allowed in after on-the-spot payment of the ticket charge to a crew member.”

Roziman said this was clearly unfair to those who had been waiting for so long and not been given the first choice when space was available.

“Why are some people given special treatment?” he asked. 

He suggested that the operator investigate the incident and put matters right.

He noted that much of such “nonsense” would not be witnessed at the terminals if the online booking facility were implemented without delay. With such facility travellers would have a confirmed ticker on hand.

Member of Parliament, Datuk Rozman Isli, had recently stressed to the operators to fulfil their promise to implement the facility, failing which he (Rozman) would be compelled to appoint an outside party to do so.

At present there are four ferries plying on the route, namely – Kimanis, Putra Jaya, Goodwill Star and Galaxy – operated by two companies, Juta Bonus and Labuan Mainland Link Sdn Bhd. Every year the volume of traffic on the ferries had been increasing.



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