Penampang TM subscriber unable to use phone
Published on: Wednesday, September 18, 2019
By: Sidney Skinner
A PENAMPANG Telekom Malaysia (TM) Bhd subscriber is upset about the month-plus delay he has experienced in having his phone and Internet services restored.YIE, who lives in Taman Mahkota, said no dial tone was audible when the receiver was picked up.ADVERTISEMENT
“My friends said they can get through when they dial my number, but the phone does not ring,” he said.
He said he had also been unable to access the worldwide web since the middle of August.
“Over the past month, I have lodged three complaints with TM’s 100 - Customer Assistance staff.
“The staff who take my calls reassured me, in each instance, that my problem would be attended to as soon as possible.”ADVERTISEMENT
Yie said technicians had come to his house twice but, so far, he had yet to regain the use of his phone or Streamyx.
He felt it was unfair to keep paying his monthly charges for both services which were, at best, unreliable.
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“I cannot understand why it is taking the company so long to resolve these telecommunication woes.”
He hoped TM would maintain their installations servicing his neighbourhood and the surrounding areas to prevent these problems from recurring.
Yei provided Hotline with the relevant details, including the reference numbers for his multiple Customer Care reports. This information was forwarded to the firm.Stay up-to-date by following Daily Express’s Telegram channel.
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A TM Bhd spokesman said the relevant section would be alerted to this matter.
“We will have to check our records to determine how this situation could have arisen before proceeding with further action,” he said. (SS)