Subscriber’s telecom woes due to unfortunate events
Published on: Friday, October 04, 2019
A SERIES of unfortunate events was to blame for the difficulties which a Penampang Telekom Malaysia (TM) Bhd subscriber experienced in using his phone and Internet services recently
A TM spokesman said damaged to one of the firm’s installation was partly to blame for this problem.
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“Our staff are in the process of repairing a cable near the customer’s house, which was damaged by the strong winds and heavy rain which have been hitting Kota Kinabalu on and off,” he said.
“Initially, there was a problem with the port servicing him.
“Our technicians attended to this matter, only to later find that the overhead line snapped in two by the bad weather.”
He said an alternative means was devised to restore the resident’s telecommunication services while waiting for the repairs to be completed.
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“Our staff have contacted the subscriber to confirm that his phone and Internet are working as they should.”
The spokesman, apologised on behalf of the company, for the hold up in addressing his telecommunication woes.
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HII, who lives in Taman Mahkota, said he had been unable to use both these services for the past three months.
He said no dial tone was audible when the receiver was picked up.
“My friends said they can get through when they dial my number, but the phone does not ring,” he said.
He said he had also been unable to access the worldwide web since the middle of August.
“Over the past month, I have lodged three complaints with TM’s 100 - Customer Assistance staff.
“The staff who take my calls reassured me, in each instance, that my problem would be attended to as soon as possible.”
Hii said technicians had come to his house twice but, so far, he had yet to regain the use of his phone or Streamyx.
He felt it was unfair to keep paying his monthly charges for both services which were, at best, unreliable.
“I cannot understand why it is taking the company so long to resolve these telecommunication woes.”
He hoped TM would maintain their installations servicing his neighbourhood and the surrounding areas to prevent these problems from recurring.
Hii provided Hotline with the relevant details, including the reference numbers for his multiple Customer Care reports. This information was forwarded to the firm.
The spokesman said TM was arranging to give the subscriber a rebate on the charges incurred while his telecommunication services were out of order.
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