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Plea for SESB kiosks in malls
Published on: Thursday, October 10, 2019

SABAH Electricity Sdn Bhd (SESB) has been urged to install payment kiosks in International Technology & Commercial Centre (ITCC) or Megalong Hypermall, to make it easier for Penampang residents to make payments at their convenience. 

While paying house assessment and utility bills are a must for homeowners, settling electricity bills before the due date is also an inevitable chore for them but traffic jam and parking constraints often deter them from making the trip to its offices in the city.   

“We are grateful to SESB for introducing the payment kiosks in their headquarters in Karamunsing which makes it easier for people to pay their bills but it is high time to provide these facilities in Penampang,” said PETER, who resides in Kampung Maang.   

He, however, bemoaned the stress of being compounded by the authority if he double-parked, parking on the road divider or leaving his car behind at non-designated parking space in Karamunsing where the headquarters is located.

“I know it is convenient to pay in the morning where the traffic is less but not everyone is available to do that at that hour,” he added.  

He also said the availability of such kiosks in their district will avoid those in the low-income bracket from having to drive or follow public transportation to the city just to pay their electricity bills. 

Apart from that, he also noticed the counter at Api Api is closed during lunch time.

“We can’t afford to wait until they come back from lunch to avoid having to pay more on parking ticket or being penalised for illegal parking by City Hall’s enforcement personnel,” he added. 

SESB had introduced a kiosk system to enable its customers to pay their bills in cash without having to wait in long queues.

“We hope the utility firm concerned will held the suggestion soon as possible as this will also help them to get revenue from consumers.

“Perhaps, doing so will prevent consumers in this district from paying their bills late each month,” he said. 

A SESB spokeswoman, when contacted recently, apologised to consumers in Penampang for the inconvenience caused to them. 

“The suggestion will be submitted to our superiors for assessment,” she added. 

In the meantime, she urged all their customers to pay their electricity bills before the due date to avoid disconnection at their premises.   (OV)



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