Hundreds fuming over Labuan Customs' vehicle card service
Published on: Wednesday, January 08, 2020
By: Sohan Das
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LABUAN: Hundreds of people here had to suffer the drudgery and exhaustion of waiting in long, narrow queue at the Labuan Ro-ro ferry terminal to get their approval (renewal) stamp from the Customs Department.

Member of Parliament, Datuk Rozman Isli, when contacted on this plight of the car owners said: 

“This should not be happening. A Government service should be oriented towards easing public convenience. I will write to the relevant department and the Ministry (Finance) on the matter.”

The e-vehicle card obtained from the Customs allows a Labuan-registered car to be used in the mainland, namely Sabah and Sarawak, for 90 days per year. 

Based on the Ministry of Transport statistics, in 2018 some 134,054 vehicles exited the island which included Sabah-registered vehicles but the figure showed the wide-use of the e-vehicle card by Labuan car owners.

A mechanic said, “the Customs Department is a revenue-earning agency. Surely it could afford to open the service counters for the e-vehicle cards for longer hours with payment of staff overtime and even on weekends to handle the year-start rush.” 

He added that only two counters were opened and some had to wait for about an hour more before being served. 

“I also notice that many had to take a few hours of leave from their work to get this business done at the terminal.”


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