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3,000 complaints from consumers: SESB
Published on: Tuesday, June 30, 2020
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Kota Kinabalu: Bad weather and continuous torrential rainfall that hit the West Coast of Sabah since Saturday have caused power supply disruption in areas affected by flash floods. 

Among the flood-affected areas are Penampang, Kota Belud, Kota Marudu, Beaufort and Papar. 

During the peak of the incident, a total of 67 substations owned by Sabah Electricity Sdn Bhd (SESB) had to be shut down to avoid electric shock due to rising water levels. 

As of 8pm on Sunday, a total of 32 substations had recovered, while 35 substations were still recovering. Out of these 35 substations, a total of 22 substations were faced with connection links in reaching the sites. 

Three villages in Kota Marudu were also severely affected, with 15 electricity poles toppled by heavy flooding. Power supply is expected to be restored only when it is safe to replant the affected poles. 

 “SESB is constantly monitoring to ensure that power supply can be restored in affected areas as soon as possible,” said SESB Managing Director Datuk Abdul Nasser Abdul Wahid in a statement, Monday. 

He said the SESB technical team is on 24-hour duty to ensure that all complaints from consumers could be addressed when it is safe to do so. 

“SESB received over 3,000 complaints from consumers since last (Sunday) night involving trees and overpasses requiring urgent action,” he said.  However, he said repairs for power restoration are expected to be delayed as some of the roads in the affected areas are not accessible due to flooding, as well as safety and weather conditions. 

He said SESB always prioritised the safety of the public, its employees and their installations under any circumstances, especially during the implementation of repairs during bad weather. 

Meanwhile, SESB also opened a 24-hour operations room in all affected areas beginning on Saturday with all SESB technical staff members involved.

 Consumers are advised to report incidents such as damaged wires, fallen electricity poles and incidents of uprooted trees landing on electric wires to SESB Care Line 15454 or 088-515000, Whatsapp 0198252427.

He also cautioned the public against removing the wires or cables that have fallen as doing so may cause electricity shock. 


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