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Dry taps in Indah Permai for more than a week
Published on: Friday, October 08, 2021
By: Sidney Skinner
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The engine for one of the pumps being checked to ensure that the device runs as it should.
Taman Indah Permai and Taman Bukit Sepanggar homeowners were without a supply for more than a week, from the end of last month, partly because of the low levels at the Water Department storage tank servicing this part of Manggatal.

A spokesman for the agency said it initially tried to by-pass this installation which enabled some consumers to receive some tap water.

“However, we found that there was still insufficient pressure in the main distribution pipes for the supply to reach those living on higher ground,” he said.

“Owing to this, a tanker was deployed to Taman Bukit Sepanggar, at one stage, to deliver treated water.”

He explained that tenants at two apartment complexes, Taman Sri Maju and Sepanggar Ria, also depended on water from the 1 million litre tank.

The spokesman said the Department later resorted to diverting part of the output from its Telibong 1 treatment plant to this area.

“This has improved the strength of the water in the transmission mains, allowing those with upper-floor units, as well as consumers with homes built at an elevation, to receive a supply.”

A tanker delivers treated water in Taman Bukit Sepanggar.

Aside from the weak pressure, he said a problem with the booster-pumps also contributed to these water woes.

Damage to some components temporarily rendered these devices out of order on September 30, according to him.

“The faulty parts were replaced, with emergency repairs completed later that same day.”

The spokesman said those staying at the Federal Quarters in Indah Permai were also impacted by the failure of the pumps. 

“We are keeping an eye the water situation in this part of the district. 

“If need be, we will adjust the valve on the distribution mains to try and regulate the supply to our consumers here.”

The spokesman was responding to complaints from homeowners in Taman Indah Permai and Taman Bukit Sepanggar about the week-long disruption.

He explained that a rationing-exercise was being implemented to ease the water shortage in Manggatal, Inanam and Telipok. 

 “With more and more residential and commercial properties coming up around these areas, both the Telibong Treatment Plants are straining to keep up with the added requests for a supply.”

The agency hoped to resolve the shortage in the Northern region of Kota Kinabalu by upgrading its Telibong 2 Plant, according to him.

“Phase 2 of the facility is tentatively expected to be operational in two years’ time.”

BERT, who lives in Taman Indah Permai, bemoaned his inability to bathe or cook, let alone do the laundry, because of the lack of a supply.

“All of us between Lorong 14 and Lorong 22 are facing the same predicament,” he said. 

“Me and my family have been eating out and depending on bottled water to get by.” 

He said he had made countless calls to the Department but his pleas had fallen on deaf ears.

“Because of this, I even contacted the Manggatal Police Station for assistance.

“The officer, whom I spoke to, admitted that even the Police depot in Indah Permai was without a supply.”

Bert said this was not the first time that he had experienced these water problems.

“Since the end of May, I have been without a supply more than 25 times,” he said. 

“Not a drop of tap water is available on some occasions while, at other times, the supply comes and goes.”

LEX of Manggatal expressed similar frustrations, saying that the supply to Taman Bukit Sepanggar was equally unreliable.

He estimated that about 500 homes there had been without tap water since September 30.

“Only the sound of air can be heard when we turn on the taps,” he said.

The clear fluid running down the slope is part of a small stream.

“Me and my neighbours heard that these water woes were due to a problem with some of the Department’s equipment.

“I hope the authority will consider having this machinery replaced. Failing this, the administration should buck up and ensure that that these devices are maintained regularly.”

Hotline provided the Department with the dates of the disruptions at Taman Indah Permai and Taman Bukit Sepanggar.

The spokesman said the agency’s staff checked on the condition of the distribution line leading to these properties, shortly after being contacted by the media.

“They cleared any air locks inside the transmission pipes and double-checked on the pressure of the water inside,” he said.

“At the time, they found the pressure at both locations to be strong.”

He said, during the inspection at Taman Bukit Sepanggar, the Department’s personnel were informed about a potential leak at a section of the neighbourhood.

“Upon further inspection, they discovered that the clear fluid running down a slope here was part of a small stream and not tap water. 

“All our pipes in the vicinity were in order. None of them were found to be damaged.” 



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