Slow Internet connection in Kinarut
Published on: Friday, July 30, 2021
By: Oliver Voon
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THE implementation of the home-based teaching and learning (PdPR) for students nationwide is essential during the current lockdown period but this is only effective for those having a fast and strong internet connection. 

This is, however, not the case for students residing in Kampung Langkuas in Kinarut, Papar, where they complained of slow internet connectivity since early this year. 

Their parent, LAURENTIUS, who contacted Hotline recently, stressed that the sluggish UNIFI high speed connection at home had hampered their efforts to follow the online classes on many occasions.

 “I’ve already highlighted the matter to the service provider but to no avail and I don’t know as to where to seek help anymore,” he lamented.

He said he had tried troubleshooting the problem by himself but the problem still persisted.

 “I’ve tried switching off the modem for two minutes but we still didn’t get the optimum speed which I paid for every month.

 “I’m not saying it was always slow but this happened so frequently regardless the weather conditions,” he added. 

Apart from that, he is also facing a similar problem in getting optimum internet speed to watch online movies or radio channels on his computer. 

 “Sometimes buffering happens for more than 30 minutes or even more than that which annoyed me so much,” he added.

He was at a loss to understand as to why the situation persisted despite the fact that the village is located about 20km from the city.

 “It is time for the service provider to improve their services to end users’ inconvenience who have paid their bills regularly,” he added.

Ironically, he said the government had agreed to set up seven telecommunication towers in Kudat and another two in Tenom but had neglected the plight of the people in Kinarut area for better internet connectivity.

 “What is the point of servicing our monthly charges if we don’t get the services we subscribed?,” he asked, adding that the news about improving the internet access in rural areas were published in the local dailies not too long ago. 

A Telekom Malaysia Bhd (TM) spokesman said its staff at the technical section would be asked to check on the complaint soon as possible.

 “We will contact the subscriber to get more details on the matter and to notify him on the action taken from our side later,” he added.

He said the UNIFI equipment in that part of the district would be checked for any irregularities. 

 “We regretted the inconveniences caused to him and his family during the span the internet service was down in service,” he added. 


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