“Today, businesses aspiring for sustainable success need to be asking themselves how they can thoughtfully and purposefully help their people navigate further change,” he added.
Kuala Lumpur: Around 76 per cent of Malaysian respondents say they need their organisations to provide the necessary tools and infrastructure to work anywhere, according to a survey by Dell Technologies.Malaysia country manager Mak Chin Wah said businesses performed tremendous feats to connect, collaborate and conduct business online during the pandemic but they are not finished.
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“In fact, they worry their people might be left behind because they do not have the right technology to shift to a highly distributed model.
“The technology alone is not sufficient. Businesses also need to make work equitable for people with different needs, interests, and responsibilities,” he said when presenting the survey results here Thursday.
The survey fieldwork was conducted by market research company Vanson Bourne from August to October 2021 across more than 40 locations in all regions of the world.
Mak said 82 per cent of Malaysian employees would like organisations to clearly define ongoing commitments to flexible work arrangements and the practicalities of making it work; equip leaders to effectively and equitably manage remote teams, and empower employees to choose preferred working patterns and provide the necessary tools/infrastructure.
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Meanwhile, he said the survey highlights that sustainable digital transformation happens at the intersection of people and technology and organisations should provide employees with consistent and secure work experiences; help drive productivity by augmenting human capabilities with technology tools, as well as inspire employees through an empathetic culture and authentic leadership.
He said most organisations around the world – including Malaysia – realise the need to digitally transform, but find digital transformation hard, and people do not always embrace change.
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“This human-technology friction is only compounded by the pandemic and what we end up with is businesses that are more digitally resilient, but many of their people are exhausted.
“Today, businesses aspiring for sustainable success need to be asking themselves how they can thoughtfully and purposefully help their people navigate further change,” he added.
He said now is the time for organisations to take stock before embarking upon new digital transformation projects, ensuring the workforce is supported and has clarity on the next stage of implementation.
According to the survey, after two years of accelerated digital transformation, 64 per cent of information technology (IT) leaders in Malaysia say their organisations know what it takes to digitally transform a workforce, but after such a rapid change, many employees are now facing a challenge to keep up the pace.
“More than two-thirds of 10,500 respondents from over 40 countries believe their organisations underestimate how to engage with their people properly when planning transformation programmes,” it said.
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