AirAsia enhances solutions for passengers affected by flight changes
Published on: Saturday, April 15, 2023
The AirAsia team with media personnel at the iftar session.
Kota Kinabalu: AirAsia has enhanced solutions for passengers who are affected by a flight change or rescheduling.“Passengers can move flight for free easily at any time by clicking on the deep-link in the email,” said the airlines in a statement.
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“Alternatively, log in to AirAsia Super App or the website, click the ‘My Bookings’ tab, select the affected flight and click Modify.
“The flight change is free of charge for one time move within one month from the original departure date.
“Or, passengers can opt to change the flight via AirAsia’s new and improved chatbot Ask Bo.”
For the latest flight status, visit airasia.com/flightstatus.
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The airlines also encourage all passengers travelling during the Aidilfitri period to follow the below travel advisory for a seamless travel experience.
“Heavy traffic is expected at the airports during this period, as such there may be congestion at the counters, as well as during the immigration and security clearance process.
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“Passengers can perform self check-in via the airasia Super App which is available as early as 14 days to one hour before the scheduled departure time.
“Passengers can already self check-in now, and obtain their electronic Boarding Passes for their Hari Raya flights departing from April 19,” it said.
The airlines also reminded passengers to download the airasia Super App from the Apple App Store, Google Play Store or Huawei AppGallery to receive latest travel information including the latest flight updates under the ‘flight status’ tab in the App.
“Counter check-in service will only be available for guests with reduced mobility, those travelling with an infant (under 24 months of age), pregnant guests, senior citizens and young guests travelling alone.
“Pregnant guests are required to fill out a form at the counter before boarding. Passengers who are more than 27 weeks pregnant are required to submit an approved doctor’s medical certificate.
“Passengers with reduced mobility may pre-book Special Assistance (Wheelchair Service) at the time of booking or via My Bookings on the airasia Super App at least four hours before the scheduled flight departure time.
“Pre-book inflight meals up to 24 hours before scheduled departure time for greater savings and to be assured it is available alongside priority meal service on board.”
For international travel, passengers must meet the requirements for every country they will travel to and transit through including visa requirements.
These requirements may change from time to time and guests are advised to check the latest requirements with the respective embassies or consulates.
“It is advisable for passengers to arrive early at the airport (at least two hours earlier for domestic flights and three hours prior for international flights) to allow enough time for all the necessary travel processes during this peak travel period.
“The check counter will close one hour prior to the flight’s scheduled departure time at Kuala Lumpur International Airport (KLIA) (Terminal 2) and 45 minutes prior to departure at other Malaysian airports for domestic flights.
“Use contactless kiosks at the airport to print baggage tags and perform self-bag drop. Once passengers have self checked-in, simply scan the QR code on the e-Boarding Pass at the airport kiosk to print the baggage tags and proceed to the self baggage drop counters to load the bags.
“Passengers also can add on or increase baggage allowance up to four hours before departure via airasia Super App,” it said.
It also reminded passengers to ensure cabin baggage is the right size.
“Each guest is only allowed one piece of cabin baggage (not larger than 56 x 36 x 23cm in dimension) and/or one laptop bag OR handbag OR small bag on board.
“The total permitted weight for two pieces of unchecked baggage must not exceed 7kg.”
The e-Boarding Pass on airasia Super App can be used to board the flight without the hassle of printing a boarding pass.
“e-Boarding Passes are accepted in several airports around the world, including all airports in Malaysia that AirAsia operates in.
“Enrol for Faces via the airasia Super App to travel seamlessly from KLIA (Terminal 2) without having to present a boarding pass after self check-in and proof of identification,” it said.
Meanwhile, about 30 media personnel here were treated to a break-of-fast session by AirAsia, Thursday.
The team from AirAsia was lead by Head of Communications Amzar Anizam and Government Relations Officer for Sarawak, Hamdan Mohamad.
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