Malaysia Airlines to resolve meal service disruption by mid-November
Published on: Friday, September 15, 2023
By: FMT Business
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Malaysia Airlines’ long-standing in-flight catering partnership with Brahim’s Food Services Sdn Bhd ended on Aug 31 this year.
PETALING JAYA: Malaysia Airlines Bhd aims to fully resolve its in-flight meal service disruption by mid-November this year.
In a statement today, the national carrier announced that hot meal services on its affected routes have been reinstated following the earlier-than-expected arrival of 10 new high-lift trucks.
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“The high-lift trucks are an essential part of the overall airline in-flight meal process in upholding food quality and safety standards.
“They ensure that the meal carts are uplifted at the correct temperatures, preserving the freshness of hot and ambient meals, while also maintaining stringent practices throughout the process,” the statement read.
The airline anticipates the arrival of another 10 high-lifts in the coming months.
On Sept 1, about 20% of Malaysia Airlines flights were unable to take off as scheduled due to problems with in-flight catering, according to the company.
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This occurred one day after the termination of Malaysia Airline’s long-standing in-flight catering contract with Brahim’s Food Services Sdn Bhd on Aug 31.
Following the termination, the group said it would activate its business continuity plan for in-flight meal services on selected routes starting Sept 1.
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Meal service resumes
Malaysia Airlines said that simplified hot meals for business class travellers on the Bangkok and Denpasar routes have been reintroduced since Sept 11.
It added that economy class passengers travelling to both destinations will also be served hot meals starting from today.
Hot meals will also be served to passengers on all cabin classes flying from Kuala Lumpur to Kota Kinabalu, Kuching, Manila and Hong Kong.
“Business class passengers heading to all South India sectors will additionally enjoy the renowned Malaysia Airlines satay.
“(Those travelling to) other Asean cities will be served with hot meals in stages,” it said.
Meanwhile, passengers travelling to other South Asian, North Asian and Australian destinations will continue to receive the simplified hot meals on board.
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