PARIS: Airlines were gradually coming back online Saturday after global carriers, banks and financial institutions were thrown into turmoil by one of the biggest IT crashes in recent years, caused by an update to an antivirus program.
Passenger crowds had swelled at airports on Friday to wait for news as dozens of flights were cancelled and operators struggled to keep services on track, after an update to a program operating on Microsoft Windows crashed systems worldwide.
Multiple US airlines and airports across Asia said they were now resuming operations, with check-in services restored in Hong Kong, South Korea and Thailand, and mostly back to normal in India, Indonesia and at Singapore’s Changi Airport as of Saturday afternoon.
“The check-in systems have come back to normal (at Thailand’s five major airports). There are no long queues at the airports as we experienced yesterday,” Airports of Thailand president Keerati Kitmanawat told reporters at Don Mueang airport in Bangkok.
Microsoft said the issue began at 1900 GMT on Thursday, affecting Windows users running the CrowdStrike Falcon cybersecurity software.
CrowdStrike said it had rolled out a fix for the problem and the company’s boss, George Kurtz, told US news channel CNBC he wanted to “personally apologise to every organisation, every group and every person who has been impacted”.
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It also said it could take a few days to return to normal.
US President Joe Biden’s team was talking to CrowdStrike and those affected by the glitch “and is standing by to provide assistance as needed”, the White House said in a statement.
“Our understanding is that flight operations have resumed across the country, although some congestion remains,” a senior US administration official said.
Reports from the Netherlands and Britain suggested health services might have been affected by the disruption, meaning the full impact might not yet be known.
Media companies were also hit, with Britain’s Sky News saying the glitch had ended its Friday morning news broadcasts, and Australia’s ABC similarly reporting major difficulties.
By Saturday, services in Australia had mostly returned to normal, but Sydney Airport was still reporting flight delays.
Australian authorities warned of an increase in scam and phishing attempts following the outage, including people offering to help reboot computers and asking for personal information or credit card details.
Banks in Kenya and Ukraine reported issues with their digital services, while some mobile phone carriers were disrupted and customer services in a number of companies went down.
