Passengers stranded at KKIA vent frustrations after Indonesia volcano eruptions disrupt flights
Published on: Thursday, April 18, 2024
By: Crystal E Hermenegildus
Passengers stranded at Kota Kinabalu International Airport today. (Photo: Daily Express/Jimmy Goh)
Kota Kinabalu: Some passengers stranded at Kota Kinabalu International Airport (KKIA) after the suspension of all scheduled flights due to Indonesia’s Mt. Ruang eruptions took to Facebook to vent their frustrations Thursday.
A Facebook user named Awang Zakwan said he was stranded at the airport alone. "I hope my flight back will be smooth until I reach home," Awang says in his post.
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Another Facebook user, Kyrul Nizam Awang, posted a picture of his family sitting on the airport floor after their flight to Kuala Lumpur was cancelled.
His post says: "Our flight will likely be rescheduled today, this will bore us."
Ra Ra, a mother travelling with a child, claimed there was no reason for AirAsia flights to be cancelled while Malaysian Airlines ones were available.
On her Facebook account, she wrote: "When asked what we can claim, the counter staff said they didn't know and suggested we request a refund. I'm upset they said that. I waited for an hour with my child.”
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A Facebook page named TawauSyurga reported that many passengers were also stranded at Tawau Airport, most of whom were tourists facing difficulties rescheduling their flights, hotels and other arrangements.
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