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KPI focus on 10 results areas
Published on: Friday, December 07, 2018

Kota Kinabalu: The State Government on Thursday launched its Key Performance Index (KPI) which encompasses 10 State Result Areas (SRAs) that have a high impact and are capable of maintaining prosperity and progress of the people in Sabah.

The 10 SRAs are people rights and interests guarantee; people security, unity and harmony; amenity and infrastructure development; land ownership; education, innovation, youth and sport development; uplifting the quality of public health and people's wellbeing; tourism, protection and environmental conservation; locality economic and socio-economic development; heritage, religious, ethnic belief and family institution; and intensifying public service capacity.

Chief Minister Datuk Seri Mohd Shafie Apdal said focus for 316 KPIs is the State Government achievement indicator in achieving the set targets.


"The KPI will be strategically implemented by the Chief Minister's Department (JKM) together with 11 ministries and departments under it," he said when launching it at the State Administration Centre (PPNS), here. It was held in conjunction with the 2018 State Public Service Day themed "Innovation Synergy towards Public Service Reformation."

"The KPI will also map out the focus and direction of all ministries, departments and agencies, including leaders in government, stakeholders and civil servants, so that the planned programmes truly fulfil the requirements and needs of the people.

"A newly-formed special unit under the JKM called Service Delivery Unit (UPP) will continuously monitor the performance of the ministries, departments and agencies in achieving the set 316 KPIs. This unit will monitor and ensure each target is successfully achieved and capable to give impact to the people's prosperity and progress," he said.

During the launching, Shafie also announced a reformation of the State Public Service through the "regeneration" initiative meant to empower it with high performance, integrity, proactive and strategic working values and culture in implementing the government initiatives.

"The public service reformation is a new hope to move in tandem with the current requirements. The advancement of technology and digital world need to be understood, applied and implemented to fulfil the people's aspirations and needs.

"At the same time, we want the public service to be like 'a lean, mean machine' or a smart organisation which uses only what is needed to prevent leakage and able to work efficiently and effectively. We need a reformation of mindset by instilling a responsible soul in all civil servants so the government service delivery quality will be at the proudest level," said Shafie.

He said the State Public Service reformation through "regeneration" and KPI will be supported by seven high-impact initiatives.

These are high impact public service empowerment; organisation structure reinforcement; public service delivery system efficiency; future talent management; high performance culture practice; translating planning into high impact action; and implementation of competence model and competence evaluation centre.

Under the high impact public service empowerment initiative, Shafie said the Government will increase the number of posts under the State Public Service's Management and Professional Group to 10 per cent or 2,800 within five years, from the current 1,800 that represent six per cent of the total job positions.

"The increase in job positions for this group will enable the State to have more strategists, planners and professionals to carry out the missions to develop Sabah. The increase in capacity for this group will involve promotion of grades and positions and thus strengthen the source of high performance workforce," he said.


He said the increase in capacity targeted by the Government would be supported by reinforcement of the organisation structure so an effective talent management can be implemented in line with the set target and objective.

For example, he said, a new Scholarship and In Service Training Division under the State Public Service will begin operations on Jan 1 next year, with a starting budget of RM9.56 million, to focus on awarding scholarship and giving training specifically for civil servants.

He said apart from that, the function of the State Public Sector Training Institute will be merged with the State Public Service Department to coordinate State public sector training development programme effectively, in line with the public service competency requirements.

Under the public service delivery system efficiency initiative, all members of the Government administration and civil servants must be attentive to the people's needs, increase work system efficiency using information and communication technology (ICT) and make full use of the existing manpower for critical and strategic works. They must also focus on strategic planning, innovation as culture and data analysis to assist in the decision-making process, and be committed to shoulder much greater responsibility that can contribute to the organisation's performance and achievement.

"The public service must also give attention to talent management, especially in preparing junior officers who will continue the excellent achievement today. For example, the State Public Service Department has organised the Junior Officers Conference involving Grade 41 officers, aged 35 and below, from all services schemes," he said.

The conference focused on competitiveness, challenges and current global trends which influence and shape the civil service in a dynamic environment, he said, adding the Government must continue to give serious attention and continue development programmes like this.

Apart from that, Shafie also wants senior officers to be resourceful to become mentors to their juniors so there will be no competency gap during any transition.

Shafie said the Government is also committed to implement several high impact programmes to achieve the said objective, namely executive developing training programmes, collaboration programmes with local and foreign renowned training institutes, and junior officer development programmes.

"I am pleased because the Government has started sending officers from the management and professional group to attend international courses and conferences like in Singapore and Tokyo, Japan, this month, and subsequently in February next year, at the Oxford University in United Kingdom," he said.

On the high performance culture practice initiative, Shafie said all civil service members must put integrity value as basis for all actions, so corruption and abuse of power in the public service can be fully eradicated.


"I urge all department heads to ensure every assignment or work is done according to the law and implemented fast and effectively," he said.

On translating planning into high impact action, Shafie said high impact action can be achieved through team understanding and collaboration, and through regular monitoring on the progress of the works.

Each problem and obstacle need to be resolved accordingly by taking into account the views of all those affected or involved, he said, adding that civil servants must give attention to feedback received from the people as a method for continuous improvement of the government effort.

"Each ministry and department must have a record of feedback from the public who have received government services to be studied and for making improvement wherever necessary," he said.

On the implementation of competency model and competency evaluation centre, he said starting next year the consideration for promotion for the existing officers will be based on Competency Module through the Competency Evaluation Centre.

"This is to ensure high performing officers who enjoy a progressive career are capable of shouldering greater responsibility and give the best services to the people," he said.

Meanwhile, Shafie said, in recognising the importance of the public service role, the Government has decided to provide them incentives, including the RM500 special assistance to all civil servants as announced during the tabling of the 2019 State Budget which will be paid together with emolument this month.

Besides that, he said the Government has allocated a huge allocation of RM9.56 million for In-Service Training for all government officers to enhance their knowledge, increase skills and for shaping excellent personality.

The Government has also agreed to implement a policy for rank promotion by time-based excellence for the second time (TBK2) for the implementer group after 13 years, he said.

He added that the Government has also approved a seven-day religious off-record leave for non-Muslim officers and staff who go for pilgrimage and religious activities at places of worships, similar to that already been provided for Muslims who go to perform Haj in Mecca and pilgrimage to Madinah. - Larry Ralon

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