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Sabah govt mulls establishing own emergency call centre: Jeffrey
Published on: Thursday, May 12, 2022
Published on: Thu, May 12, 2022
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Sabah govt mulls establishing own emergency call centre: Jeffrey
The Malaysian Emergency Response Services 999 or MERS 999 has been receiving flak from the Sabahan public for its alleged mishandling of emergencies in the state. (Photo: 999.gov.my)
TAMBUNAN: The Sabah Government is considering establishing the state's own emergency call centre.

This comes after a "string of blunders" by the centralised MERS 999 that cost the lives and properties of Sabahans, said Deputy Chief Minister Datuk Dr Jeffrey Kitingan. 

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Jeffrey, in a statement today, said a local call centre will be more effective because it will be staffed by Sabahans who are more familiar with Sabah’s culture and geographical locations.

“The current MERS 999 system has proven to be ineffective and inefficient, with far too many questions asked before dispatching assistance to the victims," he said.

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“In many cases, even after so many questions, local emergency responders will be sent on a wild-goose chase because MERS 999 operators have little to no knowledge of Sabah’s geographical locations."
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