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Helping Malaysians reach out
Published on: Friday, August 05, 2022
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Some 66 participants of the Regional Farmers Organisation (PPK) from all over Malaysia posing for an album after completing a Digital Marketing Course implemented by MYNIC to empower product Marketing of Farmers’ Organizations and Farmers’ Outlets (POs) in Perak.
MYNIC Berhad or MYNIC is the official .MY domain registry recognised by ICANN (Internet Corporation for Assigned Names and Numbers). 

MYNIC is an agency under Ministry of Communications and Multimedia Malaysia (K-KOMM) and regulated by the Malaysian Communication and Multimedia Commission (MCMC).

.MY is the Internet country code top-level domain (ccTLD) for Malaysia and MYNIC is the agency responsible for the domain.

As the national level domain name, MYNIC provides Malaysian organisations and individuals their unique brand identity on the internet and it registers a wide range of domain names such as .MY and .com.my, among others.

Communication and Multimedia Minister Tan Sri Annuar Musa (third right) posing with MYNIC Chairman Dr Mohamed Awang Lah, Datuk Ts. Hasnul Fadhly Hasan, MYNIC’s Chief Executive Officer, and its Board of Directors and top management when Annuar paying working visit to MYNIC’s main office.

MYNIC is dedicated to help Malaysians organisations and individuals reaching out to the world via the use of its .MY domain names as their unique brand identity on the internet.

It is aimed to provide effective and efficient service to all their customers and potential customers in .MY domain name registration and its related services.

MYNIC vision to be world-class Top-Level Domain (TLD) Registry in promoting .MY and as a catalyst for digital economy initiatives while its mission is dedicated and committed in delivering best in-class services to their valued customers.

MYNIC values are based on high-performance organisation fundamental namely: 
  • Innovation that matters
  • Enriching user experience
  • Integrity and commitment toward excellence

MYNIC administers the name space for the .my, .com.my, .org.my, .net.my, .edu.my, .gov.my, .mil.my, .name.my as the top level domain (TLD). This involves the registration of domain names as well as the maintenance and operation of a domain name registry (a central database for .my domain names).

Presently, it administers nine domain name categories, namely:-
  • .my – for Malaysian individuals and organisations
  • .com.my – for commercial organisations/activities
  • .net.my – for network-related organisations/activities
  • .org.my – for organisations/activities which do not qualify for other categories
  • .edu.my – for Malaysian educational organisations only
  • .gov.my – for Malaysian government organisations only
  • .mil.my – for Malaysian military organisations only
  • .name.my – for Malaysian individual’s personal use only
  • .biz.my for micro, small and medium enterprises

MYNIC is dedicated to help Malaysians especially entrepreneurs reaching out to the world via the use of its .MY domain names. 

Through the registration of .MY domain names that represent who they are, what they are offering, and where they are located and ultimately, creating a professional brand which brings value to those taking up the domain name.

In addition, MYNIC holds the responsibility of developing top level domain policies, and carries out research projects such as:

IPv6 (Internet Protocol version 6)

DNSSEC (Domain Name Server Security Extensions)

ENUM (Telephone Number Mapping)

Anycast and IDN (Internationalised Domain Names)

Promoting and training activities for the usage of the technologies above

Apart from registering the .MY domain name, MYNIC also has other services such as modifying a record of a domain name already registered with MYNIC, deleting a domain name already registered with MYNIC, transferring a domain name already registered with MYNIC, searching for a domain name already registered with MYNIC, news and information on the latest MYNIC policies for the .MY domain and provision of a platform for dispute resolution between the registrant of a .MY domain name and a third party.

MYNIC holds the responsibility of developing top-level domain policies and is always in the forefront of domain name technologies, carrying out research and development projects such as per below:
  • IPv6 (Internet Protocol version 6)
  • DNSSEC (Domain Name Server Security Extensions)
  • Anycast and IDN (Internationalised Domain Names)

MYNIC’s Customer Care is available 24/7 and it can assure customers that all enquiries will be responded in within a service standard that have been set in delivering a high-quality service to customers. 

The processing date is within one working hour from the submission date and time of the application for the .MY domain names.

For any enquiries, pertaining to MYNIC’s services, customers may opt for several methods as per below:

1) Customer Care Hotline – The hotline number is 1300-88-7277 (local) or 

+603-2107 6562 (international) where 85% calls are to be answered within 20 seconds.

2) Email – Its email address is [email protected] where 95% emails are to be responded within one hour.

3) Mail letters to - MYNIC Berhad (Co.No. 735031-H), Level 3, Tower 2, Menara Cyber Axis, Jalan Impact, Level 3, Tower 2, Menara Cyber Axis, Jalan Impact, 63000 Cyberjaya, Selangor Darul Ehsan, Malaysia.

4) Live Chat – It is available at www.mynic.my and www.ichoose.my where 85% chats are to be responded within 80 seconds. Source: Wikipedia on MYNIC and MYNIC website.

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