PETALING JAYA: Malaysia Airlines is offering passengers affected by flight cancellations due to the Mount Ruang volcanic eruption with the choice of a one-time itinerary change at no cost or a full refund.
The airline said it understood the inconvenience caused to its passengers as the flight cancellations have disrupted their travel plans.
“Affected customers who wish to change their flights or cancel their travel may do so via ‘My Booking’ on our website.
“Alternatively, customers may also reach out to our Live Chat support available on the website or call our Global Contact Centre.
“Passengers are urged to update their contact details via My Booking on Malaysia Airlines’ website to receive updates from time to time via email and SMS,” it said in a statement.
Earlier today, Malaysia Airlines and AirAsia cancelled flights between KLIA and Sabah and Sarawak following the eruption of Mount Ruang in North Sulawesi, Indonesia.
Malaysia Airlines has cancelled 19 flights, and AirAsia 16.
On Wednesday, multiple eruptions of Mount Ruang prompted the evacuation of at least 800 people. The volcano has been active for several days, spewing lava and ash clouds.
Authorities have raised the alert level to the second highest.
They say the ash clouds could damage aircraft engines and critical components, interfere with the avionics and reduce visibility.
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