Kota Kinabalu: The Consumer Claims Tribunal ordered a used car dealer to refund a deposit of RM1,000 to a customer who bought a secondhand car from the company after a bank loan was not approved.
Tribunal President, Salmi Zalina Abdul Rahim, ordered the used car dealer company to pay the amount to a 40-year-old man within 14 days.
Based on the Tribunal’s advice, the media should not identify the party that was found guilty.
The customer (claimant) claimed he paid deposit for a Toyota Vellfire vehicle worth RM80,000.
However, when applying for a loan, the bank approved up to RM75,000.
When the claimant cancelled the purchase and tried to get his deposit back, the respondent refused, stating he had lost two customers wanting to buy the same vehicle.
In another case, Salmi ordered a safety door company to refund RM8,888 to a 61-year-old woman who bought two safety doors after the items were not functioning properly.
The woman told the tribunal that despite numerous repair attempts, she claimed the doors still could not be used effectively and, eventually, she decided to give up and claimed a refund for the items.
However, the respondent claimed the safety doors were not damaged and required additional time for repair.
Salmi ordered the respondent to pay the refund within 14 days.
