Kota Kinabalu: National Consumer Foundation Malaysia (YPNM) Sabah Chairman David Chan lauded Sabah Electricity’s significant improvements to its electricity supply application process, especially the streamlined system and enhanced consumer protection.
The changes, detailed in the newly-released Electricity Supply Application Handbook (2.0) – were the focus of a recent stakeholder engagement session.
David highlighted key improvements: a drastically reduced processing time – now targeted at 32 working days with complete documentation – and meter installations completed within seven days of approval.
This addresses previous consumer complaints about service connection delays.
He also praised Sabah Electricity’s transition to smart digital meters, enhancing efficiency and monitoring, and the introduction of a new digital online monitoring system for improved customer service, transparency, and communication.
He emphasised the user-friendly and transparent design of the Esah (2.0), beneficial to both consumers and developers.
He expressed the YPNM Sabah’s gratitude to Sabah Electricity CEO Ir Mohd Yakoob for his commitment to improving services and consumer satisfaction.
The streamlined process, faster installations, and improved customer service represent considerable advancement in consumer protection, Chan stated, adding that the YPNM’s endorsement underscores the positive impact of these changes.
